Overview
Our refund and returns policy lasts 5 business days. If 5 business days have passed since the delivery, we can not offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must be in the original packaging.
Additional non-refundable items:
- Sale items
- Gifts
To Complete your return. we require a receipt of proof of purchase.
If you want to return or refund an order, please contact us – admin@oorlog.co.za OR WhatsApp us 060 804 7256
Refunds
Once your returned item is received and inspected, we will send you an e-mail to notify you that we received your item and we will notify you the approval or rejection of your refund.
If your return has been approved, we will send you an e-mail with a 100% off discount code that allows you to get a brand new item(s) in the place of the old item(s) OR we will refund you. Please note that delivery fee (if under R500) will be at your cost. Therefore, the discount does not include free delivery if under R500.
Late or missing refunds
If your discount code does not work, please notify us – info@oorlog.co.za
Exchanges
We only replace items that are defective or damaged. If you need to exchange your item(s) for the same item, please contact us – info@oorlog.co.za and we will arrange a courier to pick it up.
Shipping returns
To return your item(s), you should e-mail us and we will arrange a courier to pick it up.
Need help?
Contact us at info@oorlog.co.za for questions related to refunds and returns.